How to Resolve "Network Error"

May 3, 2026

Check your connection and turn off VPNs/Proxies

The most common cause of network errors is the use of a VPN, proxy, or anonymization tool.

• Disable any VPN software, privacy extensions, or proxies.
• Ensure you are accessing the site from a supported region.

Verify your system clock

Ensure your system clock matches the time of where you are physically located while accessing the site.

• Windows: Right-click your clock > Adjust date/time > Turn on "Set time automatically."
• Mac: System Settings > General > Date & Time > Turn on "Set time and date automatically."

Clear your site data

Option A: Standard Route (Recommended)

• Click the Lock or Slider Icon next to the website address.
• Select "Site Settings".
• Click the Delete data or Clear data button.
• Refresh the Polyhype page and/or log out/in.

Option B: Advanced Route

• Right-click anywhere on the page and select Inspect.
• Open the Application tab.
• Click Storage on the left menu.
• Click the Clear site data button.