← Troubleshooting
How to Resolve "Claim Failed"
If you receive an error while trying to claim your shares, it is likely due to a mismatch on your device.
May 3, 2026
Verify your system clock
Ensure your system clock matches the time of where you are physically located while accessing the site.
Check your connection and turn off VPNs/Proxies
- Disable any VPN software, privacy extensions, or proxies.
- Ensure you are accessing the site from a supported region.
Wait and Retry (Network Traffic)
Due to the blockchain infrastructure Polyhype is built on, it can sometimes experience congestion.
- Wait 5-10 minutes and try again.
- If the issue persists, try relogging.
- Try a different device and/or network connection.
Still stuck? Contact our support team by clicking the chat bubble on the bottom right, with a screenshot or description of the error.
Did this answer your question?